Self-Examination
Tools designed to help you identify and understand how you prefer to communicate.

DEALING WITH DIFFICULT PEOPLE

ARE THESE SITUATIONS FAMILIAR?

Dealing with upset or difficult people is part of the job, but many people find it to be the most stressful part of their entire day.

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WHY INVEST IN

DEALING WITH DIFFICULT PEOPLE

Listening to angry, short-tempered, threats from unhappy clients.

Customer Interaction

Games People Play
Which attitudes, behaviors, and ego states create tense environments.

Address the principles of dealing with difficult people and situations as you learn techniques designed to resolve conflicts, avoid confrontation, fix problems, and maintain customer relationships, while maintaining confidence and self-esteem.

CLOSE MORE SALES AND MAKE MORE MONEY

Building Blocks of Success

Common Success Barriers

Anatomy of Failure and Risk

Get Tough:
The New You

Next Steps: 
The Need to Excel

Power Plays and Games

PLUS: EXCLUSIVE ACCESS TO OUR PRIVATE, ONLINE COMMUNITY FORUM

"Sandler's transforming us from an order-taking, operational kind of focus, to the sales culture that we need in our organization in order to be successful. We could not have achieved those results without the tools that Sandler has provided."

Thom Dammrich
President, National Marine Manufacturers' Association

"We never had a formalized sales training program or methodology at LinkedIn until we started working with Sandler. The short term impact of Sandler was to uplift the sales team.  With Sandler, it's primarily about the people and the amazing things they can really do to help you."

Brian Frank
Vice President, Global Sales Operations, LinkedIn

Before Sandler, our sales approach was pretty much haphazard. Sandler helped us put processes in place and gave us a more structured approach to selling. Now it's in my DNA. Once you embrace the philosophy of Sandler, you can't turn it off when you go home"

Greg Mack
UPS Business Unit Manager, Toshiba

SANDLER  SUCCESS

Step-By-Step Education
From Self-Identity to Acceleration

WHAT'S INCLUDED

DEALING WITH DIFFICULT PEOPLE

IS DEALING WITH DIFFICULT PEOPLE

FOR ME?

Team Collaboration

Working with diverse personalities, egos, and styles while trying to get the job done.

Leadership Coaching

Supporting and/or  reporting to people who don't share the same professional language.

Understanding difficult people is only one part of the success equation.

"With over 400 combined trainers and employees, we've done a ton of research and collected our best practices. 

Dealing with Difficult Poeple breaks down the attitudes, behaviors, and techniques that you need to know to reach the top of your professional game."

Mike Montague
VP of Online Learning, 
Sandler Training

KEEPING YOUR COMPOSURE

Learn how to self-assess your current automated response mechanisms as well as which techniques will generate a positive, productive response.

ENROLL FOR ONLY $97

Providing more than 450,000 hours of training per year
Sandler Training was founded on the principle that salespeople are professionals who can interact with prospects and clients in an honest, no-nonsense way, and get still get successful results.

WHY

SANDLER TRAINING ?

KEEP YOUR COMPOSURE AND ACHIEVE POSITIVE OUTCOMES

Situation Navigation
How to take firm control of the conversations and scenarios to create positive outcomes.

WHAT MAKES A PERSON DIFFICULT

Learn how judgment, triggers, and egos can cloud situation visibility and get to know the key principles of Karpman's Drama Triangle and DISC.

PREVENTING DIFFICULT SITUATIONS

Learn how to uncover situational truths, avoid mutual mystification with "he said, she said" scenarios, and manage expectations so that everyone is on the same page.

Learn how to use listening skills, upfront contracts and questioning techniques to your advantage as you navigate the difference between collaborative and combative negotiations.

WINNING IN DIFFICULT SITUATIONS

WE WROTE THE SYSTEM

ON SELLING

TRAINING CENTERS 
WORLDWIDE

250

OVER

A STEP-BY-STEP GUIDE

ENROLL TODAY

ONE TIME PAYMENT $97

COACHING

VIDEO

Keeping Your Composure
What Makes a Person or Situation Difficult?
Preventing Difficult Situations Dealing with Difficult People & Situations

RESOURCES

HELPFUL

White Papers, Self-Assessments, Quizzes, Worksheets, On-Demand Video, Podcasts, Audio Course Recordings, and much more.

ACCESS

EXCLUSIVE

Receive exclusive access to our private, online community forum to ask questions, get expert advice, connect with peers.

®

®

with the help of

from Sandler Training

 

 

Sandler’s E-Learning Library (SELL)

In this is a special offer, you'll have unlimited access to Sandler’s Education Learning Library (SELL) for one full year. With hundreds of audio, video, and downloadable resources, get to know Sandler’s best tips and success principles.

BONUS

12 MONTH UNLIMITED ACCESS

$997
VALUE!

Over 100 How to Succeed® podcasts 


10+ webinars on sales and sales leadership topics 


20+ Whitepapers on Sandler® success principles

LinkedIn the Sandler Way eBook


Why 
Salespeople Fail
eBook 


Quarterly Sandler Advisor Newsletters

GET STARTED

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SPECIAL OFFER

EVENT

Enroll With Sandler's Dealing with Difficult People Online Course and receive 12 months unlimited access to Sandler's E-Learning Library. 

BUY NOW FOR ONLY ONE PAYMENT OF $97

BONUS #2

COMPLIMENTARY COPY

* For USA residents only. Does not include shipping.

A how-to communication guide on using sales and negotiation strategies when looking to improve relationships, deepen conversations and achieve more positive outcomes.

CREATE WIN/WIN

With Powerful Communication Tactics for Positive Outcomes

SITUATIONS

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