Self-Examination
Discover the tools designed to help you identify and understand how you prefer to communicate.

DEALING WITH 
DIFFICULT PEOPLE

Not everyone is easy,
we get that.

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You're receiving angry, short-tempered, threats from unhappy clients.

CUSTOMERS

Games People Play
Learn the attitudes, behaviors, and ego states that create tense environments.

Building Blocks of Success

Common Success Barriers

Anatomy of Failure and Risk

Get Tough:
The New You

Next Steps: 
The Need to Excel

Power Plays and Games

PLUS: EXCLUSIVE ACCESS TO OUR PRIVATE, ONLINE COMMUNITY FORUM

"We could not have achieved those results without the tools that Sandler has provided."

Thom Dammrich
President, National Marine Manufacturers' Association

"With Sandler, it's primarily about the people and the amazing things they can really do to help you."

Brian Frank
Vice President, Global Sales Operations, LinkedIn

"Once you embrace the philosophy of Sandler, you can't turn it off when you go home"

Greg Mack
UPS Business Unit Manager, Toshiba

#HowToSucceed

Step-By-Step Education
From Self-Identity to Acceleration

WHAT'S INCLUDED

DEALING WITH DIFFICULT PEOPLE

CO WORKERS

Working with diverse personalities, egos, and styles while trying to get the job done.

MANAGEMENT

Supporting and/or  reporting to people who don't share the same professional language.

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ONLY $97

HOW TO KEEP YOUR COMPOSURE

Learn how to self-assess your current automated response mechanisms as well as which techniques will generate a positive, productive response.

ENROLL FOR ONLY $97

A simple, step-by-step guide for avoiding and eradicating workplace conflict

Situation Navigation
Learn how to take firm control of the conversations and scenarios to create positive outcomes.

WHAT MAKES A PERSON DIFFICULT

Learn how to use listening skills, upfront contracts and questioning techniques to your advantage as you navigate the difference between collaborative and combative negotiations.

HOW TO PREVENT DIFFICULT SITUATIONS

HOW TO WIN IN DIFFICULT SITUATIONS

Learn how judgment, triggers, and egos can cloud situation visibility and get to know the key principles of Karpman's Drama Triangle and DISC.

Learn how to uncover situational truths, avoid mutual mystification with "he said, she said" scenarios, and manage expectations so that everyone is on the same page.

A STEP-BY-STEP GUIDE TO:

- BONUS CONTENT - 

Receive one year of unlimited on-demand access to hundreds of Sandler audio files, videos, and downloadable resources.

$997 VALUE!

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GET STARTED

Learn the secrets to keeping your composure in every situation so you can achieve positive outcomes starting now.

HOW IT WORKS

BONUS #2

COMPLIMENTARY COPY

* For USA residents only. Does not include shipping.

A how-to communication guide on using sales and negotiation strategies when looking to improve relationships, deepen conversations and achieve more positive outcomes.

CREATE WIN/WIN

With Powerful Communication Tactics for Positive Outcomes

SITUATIONS

$16 VALUE - YOURS FREE *

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Dealing with upset or difficult people is part of the job, but many people find it to be the most stressful part of their entire day.

OVER 100
How to Succeed® 
podcasts

LinkedIn the Sandler Way ebook

Why Salespeople Fail  ebook

10+ Webinars on sales and sales leadership topics

20+ Whitepapers on Sandler® success principles

Quarterly Sandler Advisor newsletters

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#HowToSucceed

DESIGNED FOR

Salespeople

Managers

Executives

Administrative or Office Staff

Can you win them over? YES

YOU'LL LEARN:

ONLINE EDUCATION DESIGNED FOR 
QUICK RESULTS

  • 3 modules
  • 4 on-demand videos
  • Interactive Worksheets
  • 10 Podcasts 
  • Community Member forum

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Dealing with Difficult People & Situations

Dealing with Difficult People